Refund and Returns Policy

Faulty or Damaged Products
If you receive a product that is faulty or damaged, please email us at sales@vikingsupplements.nz with your order number and a photo of the product in question. We will investigate the issue for you. Please note that a change of mind, or a dislike of flavor or texture, is not considered a fault, and we will be unable to accept such returns as faulty.

Changing Your Order
If you’ve changed your mind after placing an order, we may be able to accept a return, provided the item is unopened. Please note that all returns that are not considered faulty will be returned at the customer’s expense. These items must be received by us and checked before any refund or credit is issued.

Dietary Restrictions
We are unable to offer a refund or credit due to dietary restrictions. If you are unsure whether a product is suitable for you, please consult your doctor before placing your order.

For more information on our refund and returns policy, see below:

Return Policy

7-Day Return Policy
To be eligible for a return, any product(s) must be unopened, unused, and in their original condition. Please note that credits or refunds will not be issued due to flavor, consistency, mixability of products, or a change of preference. For specific guidance on the return of ‘Clearance’ and ‘Dated’ products, please see the section below.

Any items purchased online must be returned via post and cannot be returned to any physical Viking Supplements stores. Items purchased in-store must be returned to the store where they were originally bought, accompanied by proof of purchase.

To request the processing of a return, contact us at sales@vikingsupplements.nz. Once accepted, we’ll provide you with instructions on how and where to send your package. Please ensure that you have requested the return and received confirmation before sending any products back to us. Return shipping costs for non-faulty items are to be covered by the customer.

Unfortunately, we cannot accept a return or provide a refund for any product that has been opened and/or used unless it is faulty. Sale items (unless faulty) or gift cards are also ineligible for return.

We are happy to answer any questions regarding the return of products, whether purchased online or in-store. Please get in touch with us at sales@vikingsupplements.nz if we can be of any assistance.

Damaged or Incorrect Products
Damaged or faulty items purchased in-store must be returned to the store of purchase for processing.

If you receive faulty or damaged goods via our website, please let us know. Send a photo of your damaged product, including the batch number and expiry date, within 7 days of receiving your items to sales@vikingsupplements.nz, and we will endeavor to either replace the product or provide you with a refund.

If you receive a product different from what you ordered, please let us know within 7 days. We will send you a return shipping label, and once your goods have been received, we will send out the correct product as soon as possible. Return shipping costs for incorrect or faulty items are covered by Viking Supplements.

Clearance and Dated Products
Products within the ‘CLEARANCE’ category or individually specified as ‘DATED’ may only be returned under the following conditions. Items must be returned within 7 days at your own cost and in 100% original condition. If you return items under these conditions, we can provide you with a store credit minus a 15% restocking fee. The term ‘DATED’ refers to the best-before date listed on the product.

Hard, Clumpy, or Otherwise Specified Products
Items disclaimed as ‘HARD’ and ‘CLUMPY’ refer to the consistency of the product’s powder. This can occur over time due to certain formulations, but the products themselves are safe to use. When purchasing products of this nature, customers should be aware that these products will not be eligible for refund or return.

Refunds

If a refund has been requested and accepted, we will notify you that your refund has been approved. You will automatically be refunded on your original payment method. Please allow sufficient time for the refund to be processed by your bank or other payment provider.